OkCupid is a famous online dating site that uses a unique question-based matching system to pair users with someone who shares their interests and mindset. You have the option to cancel your membership at any time. You will not be billed again if you cancel your membership, but you will not be instantly refunded: you will keep the rest of the period you paid for and then be automatically downgraded to free.
If you no longer want a subscription, it is your obligation to cancel it. Unused membership time is not immediately refunded. Their formal return policies are outlined in their Terms and Conditions.
However, they make every effort to be reasonable when it comes to refunds. You can contact a friendly adult for assistance if you need a refund due to a significant problem or issue, or if your payment information was used without your permission.
If you are dissatisfied with your OkCupid membership, depending on your circumstances, you may be eligible for a refund. You’ll learn how to get a refund from OkCupid in this article.
Can you get a refund from Okcupid?
The A-List membership of OkCupid is a paid subscription to the platform. The A-list subscription offers features such as the opportunity to view who has liked your profile, extensive search options, and text filters to filter out undesirable messages. Sometimes in rare situations, you may be eligible for a refund if there was a severe issue in the site’s functionality or your payment was used without your permission.
How to get a refund from OkCupid?
To get a refund from OkCupid, you must first cancel your subscription renewal. OkCupid memberships purchased through the iOS/iPhone app store cannot be adjusted, refunded, or cancelled.
You’ll need to terminate your OkCupid subscription through the Apple ID settings on your iPhone. Contact Apple Support if you need help cancelling your OkCupid membership.
OkCupid only has one method to contact their customer service team: through their website’s support help desk. You will receive answers to your query about whether or not you are eligible for a refund based on your circumstances. Check my other blog to find their contact details soon.
If OkCupid believes you are entitled to a refund based on the terms, they will do so at their exclusive discretion.
What did OkCupid terms say about refunds?
It says that you can cancel your subscription at any time before midnight on the third business day from the date you signed up, with no penalty or obligation.
Arizona, California, Connecticut, Illinois, Iowa, Minnesota, North Carolina, Ohio, Rhode Island, and Wisconsin, as well as the EU or European Economic Area, have their own set of words. Virtual item purchases are NON-REFUNDABLE and are FINAL.
Your refund demands are processed by Apple, not OkCupid if you purchased with an Apple ID. You can also go to https://getsupport.apple.com to obtain a refund.
How to cancel an OkCupid subscription?
To cancel an OkCupid subscription, follow these steps:
- On the OkCupid website, sign in to your account.
- To access your profile, go to the OkCupid main menu and select your profile image.
- When the drop-down menu appears, select ‘Settings.’
- On your account settings page, click ‘Subscriptions.’
- You’ll now be able to cancel your OkCupid A-List membership.
The bottom line
If you decide you no longer want the A-List membership, OkCupid will not give a refund, noting, “It is your responsibility to cancel a membership if you no longer want it.” If you have encountered a serious bug or problem, or if your payment was used without your permission, OkCupid will grant a refund.
I hope this was helpful.