How do I turn off the auto-renewal on my Match account?

Match.com is a global online dating service that operates in 12 languages and services over 50 countries. Since its founding in 1995, the company has expanded to include offices in the United States, Tokyo, Rio de Janeiro, and Beijing. Users can choose between two types of subscriptions: Premium and Standard. 

These subscriptions are available for one, three, six, or twelve months. The fundamental features of a Standard subscription include sending messages to matches and knowing who has seen your profile. More exclusive benefits of the Premium subscription include the opportunity to privately browse other people’s profiles, voice calling etc.

Auto-renewal contracts are allowed as long as users are informed before signing up. Unless they cancel, and unless they are given a sufficient opportunity to do so, they will be charged again. Match.com automatically enrols you in auto-pay if you sign up for one of the discounted subscriptions. They won’t notify you that you must cancel your subscription manually 48 hours before the next paying date, or you will be charged again. If you wish to cancel your subscription, do so at least two days before your billing cycle starts. In this article, I will help you do the same.

How do I turn off the auto-renewal on my Match account?

To cancel the auto-renewal of your match.com subscription, you are required to follow the steps below according to the device you are using. When you no longer wish to use the services of a match, you can cancel the subscription’s auto-renewal. You will get a 14-day cooling-off period on any membership if you follow the match.com 14-day cancellation policy. You can acquire more information about this scenario by reading the instructions below and stopping the auto-renewal on your own:

On an Apple device, do the following:

  1. On your device, go to Settings and select iTunes & App Store.
  2. Type your Apple ID and password, or use Touch ID if you have one.
  3. Choose Manage from the Subscriptions menu.
  4. At the bottom of the screen, select Cancel Subscription and renewal then confirm.
  5. “The automatic renewal of your subscription has now been cancelled,” notification will appear.

On an Android device, do the following:

  1. On your device, go to the Google Play Store.
  2. From the menu, choose Account, then Subscriptions.
  3. Choose Match.com from the drop-down menu.
  4. Choose Cancel and confirm your decision.
  5. “The automatic renewal of your subscription has now been cancelled,” notification will appear.

On the desktop version of the site:

  1. Go to Match.com and sign up.
  2. Select your account and then Settings from the gear icon.
  3. Select Manage/Cancel Membership from the drop-down menu.
  4. “The automatic renewal of your subscription has now been cancelled,” notification will appear.
  5.  A confirmation email should also be sent to you. 

Note: Until your subscription period expires, you will have access to the site. If you want to recover access, you’ll have to subscribe again.

Can I get money back from automatic renewal? 

Yes, you can seek a complete refund by:

  1. You must first go to the official match.com website on your device.
  2. Then, using the proper username and password, log in to your match.com account.
  3. To manage your subscription, go to the Manage My Subscription option on the page’s menu.
  4. You must next select the refund option and complete the online refund form with the relevant membership and cancellation information.
  5. Your request will be sent once you press the submit button, and the match will refund you.

If you are unable to complete the refund form, you may contact their customer care department. With this, you may ask the agent how to cancel match.com auto-renewal, and they will assist you with cancelling the subscription and receiving a refund. You can check out my other blog if you want more information about the refund policy.

The bottom line

A match is a well-known online dating platform that is likely utilised by a large number of people all over the world. Match.com offers a variety of services to its consumers, including the ability to discover your ideal spouse. When users cancel their subscriptions, dating sites don’t like it, and they don’t like it even more when they permanently delete their profiles. To have your account permanently deleted, call the customer care department and request a complete deletion. 

Match.com does not offer an email address for customer service or a live chat feature, but you can contact their Customer Service line. If you’re experiencing issues with the above instructions, give match.com a call for assistance. 

To authenticate your identity as the account holder, you will need to provide some personal information. If the customer care representative is able to assist you, request that they stay on the line until you receive an email confirming the cancellation of your subscription and auto-renewal.

I hope this was helpful.

About the Author

Sasha Aun
Sasha Aun
Hi, I am Sasha, a professional relationship expert, and a blogger. At Datinghelpguide, I write tips to create an attractive dating profile and guides on managing dating profiles on multiple apps.