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How do I get my money back if I am being billed for a cancelled membership?

The match was founded in 1995 and has since assisted thousands of people in finding love and companionship. This dating site is appropriate for people of all ages, from millennials to Generation Z and beyond. They’ve consistently updated their app and website to appeal to younger users, while also incorporating amusing features to make the experience more enjoyable.

If you haven’t used Match.com in a while and can’t bear the prospect of paying a monthly fee, it’s time to cancel. Match has a strict return policy and will only accept your request for a refund if you can provide verifiable proof. In this article, I will help you out with this; continue reading.

How do I get my money back if I am being billed for a cancelled membership?

Match.com, like various other dating sites, has an auto-renewal policy. You can cancel this, but you’ll have to do it online or by calling the customer service number and hoping that someone follows your instructions.

The Terms and Conditions require you to pay for their service for as long as your subscription is active. When your subscription renews, the same payment method you used to purchase it will be charged. 

Renewals can begin up to 24 hours before the start of each subscription period. Now, if you claim that you cancelled your repeat subscription, but Match.com says that it has no evidence of such cancellation then you will be asked to pay for the membership so for such a situation it is advised that you contact match.com and get your subscription cancelled by clearing the misunderstanding.

Can I get a refund from match.com? 

There are options for getting a refund if you terminated your subscription but were still charged by Match.com. You may choose to cancel your subscription if you are no longer using Match to find dates. To receive a refund from Match, you must ensure that you are not at fault and that you have not broken any of the terms and conditions.

Use the Match refund number to contact customer service and explain your situation. Match has reportedly refunded a large number of customers. The good news is that you do not have to threaten them or go to court to have your money back. 

However, before you can figure out how to claim a refund from Match, you must first grasp how the platform works. You can only use the platform’s premium features when you pay the subscription price.

You must prove that you are not at fault in order to receive a refund from Match. As long as you haven’t cancelled your subscription, the terms and conditions compel you to pay. If you haven’t received a response within 48 hours, please contact Match’s customer service department and explain your situation.

How to change payment method?

To make a payment method change, follow these steps:

  1. Go to play.google.com to get started.
  2. Make sure you’re using the correct Google Account.
  3. Click My subscriptions on the left.
  4. To change the payment method, locate the subscription.
  5. Then select Manage.
  6. Click Update next to the payment method.

note: Your subscription may be cancelled if your payment method is denied or there are insufficient funds. If this happens, you’ll need to reactivate your subscription.

How to restart a paused subscription of match.com?

You can cancel and reactivate your subscription at any time.

  1. Go to play.google.com to get started.
  2. Make sure you’re using the correct Google Account.
  3. Click My subscriptions on the left.
  4. Choose the subscription you’d like to restart.
  5. To resume, go to Manage and click Resume. Your subscription will be reactivated right away.

What happens if you decide to cancel your subscription?

When you cancel a subscription, you can continue using it for the amount of time you’ve already paid. If you purchase a one-year subscription on February 1 and decide to cancel on August 1:

  1. The subscription will be available to you until December 31.
  2. You will not be charged another $10 yearly subscription in January of the following year.
  3. You’ll lose access to paid applications and games, in-app purchases, and ad-free experiences if you have a Play Pass subscription. To learn more about Google Play Pass, click here.

How to resubscribed to match.com?

Resubscribing to some subscriptions may not be possible. If your subscription has been terminated but is still active, follow these steps:

  1. Go to play.google.com on your computer.
  2. Check that you’re using the correct Google Account.
  3. Click My subscriptions on the left.
  4. Choose the subscription to which you want to resubscribe.
  5. Resubscribe by clicking the Resubscribe button.
  6. Set up your subscription anew if you cancel it and the remaining time on your subscription has expired.

How to pause your subscription on match.com?

You can pause your membership in some apps. Your membership will be paused at the end of your current billing term if you suspend it.

  1. Go to play.google.com to get started.
  2. Make sure you’re using the correct Google Account.
  3. Click My subscriptions on the left.
  4. Choose the membership you want to pause from the drop-down menu.
  5. After that, go to Manage and then Pause Payments.
  6. Choose the time period for which you wish payments to be paused.
  7. Confirm by clicking the button.

How to unsubscribe from match.com?

Depending on what device you have, you can unsubscribe your subscription by following these steps:

Computer

On the desktop site, here’s how to cancel your Match subscription:

  1. Go to Match.com and sign up.
  2. Choose a user account.
  3. To access the Settings menu, click the gear symbol.
  4. Choose ‘Manage/cancel membership’ from the drop-down menu.
  5. To cancel your subscription, follow the instructions below.

Ios

Follow the iOS or Android instructions if you subscribed from your phone.

  1. Go to Settings > [your name] > iTunes & App Store on your iPhone.
  2. At the top of the screen, tap your Apple ID, then tap Look at your Apple ID (you might need to sign in)
  3. Subscriptions can be found by scrolling down and tapping on them.
  4. Select the subscription you’d want to manage.
  5. Select Cancel Subscription from the drop-down menu.

Android

If you used your Google Play Store account to subscribe:

  1. Go to play.google.com to get started.
  2. Verify that you’re using the correct Google Account.
  3. Click My subscriptions on the left.
  4. Choose the subscription you’d like to cancel, then go to Manage and Cancel Subscription.

The bottom line

If your subscription was cancelled but you were still charged by Match.com, you must show that you were not at fault in order to claim a refund. Contact customer service and clarify your case using the Match refund number. Please contact Match’s help desk if you have not received a response within 48 hours. 

You may check out my other blog to find out the different ways of counting them. I hope this was helpful. 

About the Author

Sasha Aun
Sasha Aun
Hi, I am Sasha, a professional relationship expert, and a blogger. At Datinghelpguide, I write tips to create an attractive dating profile and guides on managing dating profiles on multiple apps.