How do I contact support or can I get a refund from Match.com

Match.com is a dating site for those who want to be in a long-term relationship. Match also offers a premium subscription for those who want access to other features like seeing who has viewed their profile and receive monthly discounts on Match events. If you choose the basic package, you may expect to pay in the double digits.

If you’re no longer using Match.com to find people who might be your date and can’t stand the thought of paying a monthly fee, it’s time to consider cancelling. Seeking a refund can be due to many reasons one which I am assuming is that you no longer wish to be a member on match.com. 

Match has a rigorous return policy and will only accept your refund request if you can offer verifiable evidence. You must remember that Match’s Terms and Conditions obligate you to pay for their service as long as your subscription is valid in order to receive a refund. If you want a refund from Match, you must first cancel your subscription.

In this article, I will tell you how you can contact the support team of the match and how you can get a refund from match.com. 

How to get a refund from match.com?

All refunds are handled by the third-party vendor, not Match if you subscribed to Match using your Apple ID or another third-party vendor. To get a refund from match.com you can apply for it by three means: Online, on the phone or by email. You must first cancel your subscription before contacting Match and requesting a refund through their website. 

To accomplish so, you’ll need to follow the following steps:

  1. Go to your Match account and sign in.
  2. In the upper right of any Match page, click My Account Settings.
  3. Select Manage My Subscription and double-check your account details.
  4. Continue Cancellation by clicking the button.
  5. Answers the questions posed by the chatbot

Your subscription will be cancelled and you will receive an email confirmation. To request a refund, go to the customer service page and fill out the form. Send them the email confirmation confirming your subscription has been ended, as well as proof that you are eligible for a refund.

Can you get a refund from match.com?

Yes, you can get a refund if you are eligible. Match has a rigorous return policy, and refund requests are only granted in certain circumstances. You must ensure that you have not broken any of Match’s Terms and Conditions before requesting a refund. According to Match.com, clients will only be refunded if the subscriber dies or becomes disabled before the subscription expires.

What is match.com refund policy?

You must cancel a membership three days before the renewal date if you do not wish to continue paying for it. You’ll need convincing proof that you didn’t cancel your subscription in a timely manner or that you were unaware that the free trial would turn into a paid subscription. All purchases made on Match are clearly stated as non-refundable.

Any subscription purchase comes with a 14-day money-back guarantee. Simply contact our Customer Care team to obtain a refund or exchange. Refunds are offered for first-time subscriptions and upgrades, and the refund total is computed pro-rata. Renewals, Boosts, and Incognito purchases will not be refunded.

Beyond the first 14 days, we are unable to provide a refund. Once that period has passed, we’ll be here to assist you in making the most of your membership by utilising all of the available services. You can cancel the auto-renewal in ‘My account options’ if you don’t wish to keep your subscription.

Is it possible to cancel my purchase?

You have 14 days to evaluate whether or not you are satisfied with your subscription. Simply contact our Customer Care team to obtain a refund or exchange. Purchases of first-time subscriptions and upgrades are eligible for refunds. Renewals, Boosts, and Incognito purchases will not be refunded. Beyond the first 14 days, we are unable to provide a refund.

How to contact match.com?

Inform them that you’ve decided to terminate your subscription and would like a refund. Don’t be surprised if you’re put on hold for a long time because Match has over 9.9 million paid customers.

Although Match.com does not offer live chat, it does provide a mobile number. There are four ways to get in touch with them. The finest phone number for Match.com customer support is 800-926-2824; discover and click the link above for more information and to use our free call-back service.

  1. Match customer care can be reached at 1-800-926-2824.
  2. Send an email to [email protected] to get in touch with Match.
  3. Go to www.Match.com in your web browser to access Match’s online Help Center.

The bottom line

However, due to technological limitations, your cancellation cannot be completed within 24 hours of payment and must be completed at least 48 hours before your next monthly payment is due. 

You can always contact our Customer Service team if you have any problems during the cancelling procedure. Please contact their Customer Care staff at 020 386 85 628 if you want to remove your profile and have your information removed from the site.

About the Author

Sasha Aun
Sasha Aun
Hi, I am Sasha, a professional relationship expert, and a blogger. At Datinghelpguide, I write tips to create an attractive dating profile and guides on managing dating profiles on multiple apps.